Monday, August 31, 2009

Online Appointments - What If I Don't Want To Provide Choice #2

Tires Plus, where I generally get my oil changed, offers the ability to make online appointments. That's kind of convenient. The only problem is, they require you to specify at least 2 appointment requests. Well, that doesn't work for me. I want an appointment tomorrow around 5 pm. If that doesn't work--well, I have to go back to the drawing board. So I can understand that they might gently suggest providing a second choice, but why require it? All it does is force me to call them--something I assume they fine less desirable than a web appointment.

(I tried making 5:15 my second choice, and got a rejection saying the appoitment requests must be at least 2 hours apart.)

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