Companies would like customers to opt for e-Delivery of bills, statements and other documents. It saves the company a non-trivial amount of money, and is environmentally beneficial.
Sometimes a user concern is that they will lose access to the account, perhaps because they (unwisely) chose a work email address (don't get me started). Or the e-Delivery notifications will go into their spam folder. Or they are just bad at email.
I can think of a good mitigation. If a consumer hasn't accessed a company's online portal in, say, 6 months, that should trigger a paper delivery of the next document (bill, monthly statement). Included in the paper document should be an explanation, and the option to convert to paper by scanning a QR code. That also might be used as a way to regain access to their online account, in the event that is the problem (subject to security considerations).
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