Thursday, November 15, 2007

T-Mobile Customer Service

T-Mobile was ranked one of the top performers in this J.D. Power and Associates 2008 Wireless Customer Care Performance Study. I have to agree. I have called their customer service for a number of reasons since becoming a customer, and I have been stunned by the uniformly high quality. The CSRs are friendly, knowledgable, helpful and answer the phone very quickly. I typically get mildly nauseated at the prospect of calling customer service, but in the case of T-Mobile, it has almost been a pleasure.

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