Thursday, September 11, 2008

Chat and other features in Webex

We use Webex a lot at work (daily). The chat feature--which nobody ever seems to use anyway--is dangerously designed, I think. As I have found in teleconference-intensive environments, there is often a fair amount of back-channel conversation ("they are exaggerating the impact of the problem...", "...that's another missed commitment...", etc.). It is natural to use some form of chat for that. Typically, from what I see, the vehicle is instant messaging.

Imagine trying to do that instead through Webex. The default in Webex is to send a message to ALL meeting attendees. WAAAY to easy to open virtual mouth and insert virtual foot. Ouch!

No comments:

Post a Comment