Monday, February 23, 2009

I Wish Comcast Would Try Harder to Tell Me

...when their service is down. I'm sure there are all kinds of reasons they can't do it perfectly, but it would go a long way if they could even tell me "there may be problems in your area". I would think it would help them, too--fewer problem calls to answer.

There are so many ways to communicate now, even if the problem is that internet is down, it would be great to receive a text telling me that.

2 comments:

  1. Thanks for the feedback and suggestion. I will make sure that it is passed on to the appropriate department.

    Best Regards,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_Can_Help@cable.comcast.com

    ReplyDelete
  2. Thanks for the feedback and suggestion. I will make sure that it is passed on to the appropriate department.

    Best Regards,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_Can_Help@cable.comcast.com

    ReplyDelete