Every organization that logs "tickets" or cases (e.g.., corporate helpdesks, should include a survey option--in the email they send 3 days after they log the ticket, telling you they are unilaterally closing the ticket--"In your opinion, was this ticket closed prematurely?"
I'm pretty sure that all these functions are measured on time-to-close tickets, and since we all know, in mangement, that you get what you measure, what you get is tickets closed on the flimsiest of pretexts.
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You have that right.
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