Monday, May 10, 2010

ERP Customization 80/20 Rule

Although open source implementations invite all sorts of customization, a clear lesson learned from the ERP wars of the ‘90s appears to have sunk in: When it comes to commercial software, avoid hacking the system when possible or you’ll end up with maintenance costs equal to or greater than those incurred by apps developed in-house.
 After my experience as an ERP manager in the 90s, I concluded that if you customize more than 20%, you would have been better off building.

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